PRIVACY POLICY

Ultra Pro (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Collection of Personal Information
We may collect personal information from you in various ways, including, but not limited to:

  • When you contact us via phone, email, or our website
  • When you engage our services for waterproofing, painting, roofing, water systems, asbestos registration, and encapsulation

The types of personal information we collect include:

  • Contact details (e.g., name, email address, phone number, and physical address)
  • Information regarding the services you require

2. Use of Personal Information
We will only use your personal information for the following purposes:

  • To provide our services and fulfill any requests you have made
  • To communicate with you regarding your projects and our services
  • To comply with legal and regulatory obligations

3. Disclosure of Personal Information
We may share your personal information with third parties under the following circumstances:

  • With service providers and contractors as necessary to deliver our services
  • When required by law or to protect the rights, property, or safety of Ultra Pro, our clients, or others

We ensure that any third parties with whom we share your personal information are bound by confidentiality obligations and comply with POPIA requirements.

4. Data Security
We implement and maintain appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, electronic, and administrative safeguards.

5. Retention of Personal Information
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights Under POPIA
You have the following rights regarding your personal information:

  • To access, update, or correct your personal information
  • To request the deletion of your personal information under certain conditions
  • To object to the processing of your personal information
  • To lodge a complaint with the Information Regulator if you believe your rights have been infringed

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date of the revision.

8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Ultra Pro
Cape Town, South Africa